Terms of Use

Last updated: 2026-09-17

These Terms of Use govern access to and use of this website, operated by Vip Aquecedores e Servicos Ltda., registered under CNPJ 04.466.663/0001-57, with its registered address at Rua Itabaiana, 658, Quarta Parada, Sao Paulo - SP, 03171-010, Brazil. Our registered economic activity is: Specialised retail trade of household appliances and audio and video equipment. By using the website you accept these terms. If you do not accept them, please do not use the website.

1. Purpose

This website presents our company and the provision of the services described on this website, including surveys, installation, maintenance and repair. Its content is informational. Nothing published here constitutes a binding offer until confirmed by us in a written quotation or order confirmation.

2. Acceptable use

• Use the website only for lawful purposes and in accordance with these terms.
• Do not attempt to gain unauthorised access to any part of the website, its servers or connected systems.
• Do not use automated means to extract content in bulk, overload the service, or interfere with its operation.
• Do not submit content that is unlawful, misleading, or that infringes the rights of others.

3. Quotations, orders and prices

Prices, capacities, specifications and lead times shown or informed are valid only for the period stated in the corresponding quotation. Technical specifications may be changed by manufacturers without notice. We reserve the right to correct obvious errors and to decline an order before it is confirmed, including where the requested item cannot be supplied or where the conditions on site do not meet the safety requirements.

4. Customer responsibilities

Information you provide about the installation, the property or the intended use forms the basis of our recommendation. You are responsible for its accuracy. Where conditions found on arrival differ from those informed, additional work may be required and will be quoted before it is carried out.

5. Intellectual property

The layout, text, illustrations and other elements of this website are owned by us or used with authorisation, and are protected by applicable law. You may not copy, reproduce or adapt them for commercial purposes without our prior written consent. Third-party trade marks mentioned belong to their respective owners.

6. Links to third parties

The website may link to third-party pages. We do not control those pages and are not responsible for their content or practices. Access them at your own discretion.

7. Availability

We work to keep the website available but do not guarantee uninterrupted operation. Access may be suspended for maintenance, updates or reasons beyond our control.

8. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential damage arising from the use of this website or from reliance on general information published here without a technical assessment. Nothing in these terms limits rights you have under consumer protection legislation.

9. Governing law

These terms are governed by the laws of the Federative Republic of Brazil. Disputes will be submitted to the competent courts of the jurisdiction of our registered address in Sao Paulo - SP, without prejudice to the venue rules that protect consumers.

10. Contact

Questions about these terms may be sent to [email protected] or by telephone to +55 (11) 2023-2233. We may amend these terms at any time; the version in force is the one published on this page.